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09/01 Mallikarjuna Madasu
HR & Admin at Eunimart Multichannel Private Limited

Views:12 Applications:2 Rec. Actions:Recruiter Actions:0

Eunimart - Executive - Customer Service (0-1 yrs)

Hyderabad Job Code: 105540

Job Brief: - Looking for enthusiastic candidates who are interested in learning and want to build their career in e-commerce.

Responsibilities : 

- Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner.

- Serve as a liaison between the customer support team, management, and customer to improve customer service and business productivity.

- Analyze customer complaints and provide appropriate corrective actions.

- Assist directly or route customers to the appropriate personnel for assistance.

- Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.

- Track, follow-up and resolve customer's outstanding issues in a timely fashion.

- Develop customer service programs in order to provide outstanding service.

- Prepare documentation and reports on routine customer correspondence for future reference purpose.

- Assist in training peers on improving customer support service.

- Develop and maintain in-depth product knowledge.

- Conduct customer surveys about the company's service so as to obtain feedback.

- Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

- Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends.

Requirements : 

- Proficient in MS Office (esp. Excel).

- English Proficiency (Spoken and Written).

- Hindi Proficiency (Spoken).

- Organizational and time management abilities.

- Critical thinking and decision-making skills.

- Prior experience in any customer support team will be an added advantage.

Educational Qualification: - Graduation/ MBA

No. of Openings: - 1

Salary: - 10,000/ month for 6 months. Later will increase according to performance.

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