HR & Admin at Eunimart Multichannel Private Limited
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Eunimart - Executive - Customer Service (0-1 yrs)
Job Brief: - Looking for enthusiastic candidates who are interested in learning and want to build their career in e-commerce.
- Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner.
- Serve as a liaison between the customer support team, management, and customer to improve customer service and business productivity.
- Analyze customer complaints and provide appropriate corrective actions.
- Assist directly or route customers to the appropriate personnel for assistance.
- Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.
- Track, follow-up and resolve customer's outstanding issues in a timely fashion.
- Develop customer service programs in order to provide outstanding service.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Assist in training peers on improving customer support service.
- Develop and maintain in-depth product knowledge.
- Conduct customer surveys about the company's service so as to obtain feedback.
- Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
- Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends.
- Proficient in MS Office (esp. Excel).
- English Proficiency (Spoken and Written).
- Hindi Proficiency (Spoken).
- Organizational and time management abilities.
- Critical thinking and decision-making skills.
- Prior experience in any customer support team will be an added advantage.
Educational Qualification: - Graduation/ MBA
No. of Openings: - 1
Salary: - 10,000/ month for 6 months. Later will increase according to performance.