About the Role:

Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.

Duties and Responsibilities:

- Monitor case progress, track down requirements and provide ongoing status updates and escalating as needed

- Review application information, including medical history, identifying issues that could present a problem and proactively seeking information to expedite the process - if necessary, researching and presenting alternative solutions

- Continuously look for ways to expedite and improve our processes and services

- Review new life insurance applications for missing information prior to submission to underwriting

- Highly organized person with superb attention to detail

- High sense of urgency and problem solving state of mind

- Collaborate and support sales and customer service efforts to ensure a superior and seamless customer experience

Qualifications and Skills:

- Track record of successes in fast-paced customer service environment

- Excellent relationship building and negotiating skills, with the ability to influence a situation to achieve the best client outcome

- Strong phone and computer skills with the ability to quickly learn and master our internal and carrier software programs

- Must be comfortable with choosing priorities when presented with multiple challenge

- Superior problem-solver, who thinks outside of the box

- Ability to work independently and exercise excellent judgment

- Strong written and verbal communication skills