Talent Acquisition Specialist at Etech Global Services
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Etech Global Services - Process Analyst - Customer Service (1-3 yrs)
Roles & Responsibilities :
- Manage large amounts of incoming calls
- Handle sensitive customer information
- Resolve possible data breaches on behalf of our customers
- Responsible for highly sensitive information
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills :
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Great job tenure
