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12/10 Shubhada Mainkar
Assistant Vice President - HR at Equentis Wealth Advisory Services Pvt. Ltd.

Views:19 Applications:7 Rec. Actions:Recruiter Actions:5

Equentis Wealth Advisory - Executive - Customer Support - Outbound Process (2-3 yrs)

Mumbai Job Code: 132355

Broader Role / Direct Responsibilities:

- Daily connect with the existing Customers to understand & resolve their queries

- Increasing the C-Sat

- Business reporting - Daily, Weekly, Monthly, Yearly

- Preparing daily trackers

- Operational tasks - day to day

- Basic Excel knowledge is a must

- High degree of accuracy

Technical / Behavioral Competencies

- Strong understanding of financial markets

- Ability to collaborate / Teamwork

- Attention to detail / rigor

- Client focused

- Adaptability

Other Requirements:

- Graduate (Mandatory)

- Overall 2 + years of work experience preferably in a Broking / Dmat environment (BFSI / Finance sector)

- Fluency in English, Hindi & any one regional language

- Excellent communication skills - verbal and written & Excellent telephone skills

- Willing and able to work extra hours on occasions to complete tasks

- Willing and able to attend company meetings which take place outside of normal working hours (approx. one per month)

- NISM certification preferred

- Can consider candidates from prior experience in Customer support function but other industries like Hospitality, Aviation etc.

- Only Female candidates will be considered for this role.

Immediate joiners & Mumbai based candidates only will be considered.

Interviews will be carried out at :

A-603, Marathon Futurex, N. M. Joshi Marg, Lower Parel - East, Mumbai-400013

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