Role Responsibilities:

- The first point of contact for customers for delivery excellence and is available to answer any in-bound questions or calls.

- Is instrumental in developing customer relationships that helps teams improve customer lifetime value and reduce churn.

- Maintain excellent service going above and beyond to ensure customer delight & retention.

- You will be at the forefront of the delivery cycle - managing client expectations, workshop attendance, participant experience and overall feedback.

- Ensure smooth roll-out of simulation workshops and self-learning technology products.

- Candidate should have experience in doing the following process,

Onboarding : Assisting customers in setting up and integrating the company's products and services.

Relationship management : Building and maintaining positive relationships with customers, acting as their primary point of contact for any issues or concerns they may have.

Retention : Working to retain customers by providing excellent customer experience and resolving the roadblocks

Upselling : Identifying opportunities to upsell customers on additional products and services that may benefit them

Customer feedback : Soliciting and analyzing customer feedback to identify areas where the company's products and services can be improved.

- Data analysis : Analyzing customer data to gain insights into customer behavior and preferences and using this information to improve the customer experience.

Candidate requirement :

- Education : Any graduate.

- Experience : Candidate should have 2-3 years of experience working in a B2B product-based company.

- Candidate should have handled Enterprise Clients managing stakeholders across levels.

- Candidate should engage decision makers by meeting them. Candidate should send MIS reports to them on a monthly basis.

- Candidates should collaborate with other teams within the company, such as sales, marketing, and product development, to ensure that the customers' needs are being met.

- Location : Mumbai or Bangalore

Skill set :

- Is extremely detail oriented.

- Have strong written and verbal communication skills.

- Tech-savvy and able to learn new technologies and tools quickly.

- Is proactive, disciplined, organized, and resilient.

- Can-do attitude with the ability to think on your feet.

- Is eager to learn new things and willing to ask for/ receive feedback.

- Great interpersonal and relationship building skills.

- Have a strong customer-centric attitude and will put in the efforts to ensure a great customer experience

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