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09/08 Malvika Awasthi
HR at Energos Technologies Pvt Ltd

Views:110 Applications:24 Rec. Actions:Recruiter Actions:18

Energos - Executive - Customer Care (0-2 yrs)

Mumbai Job Code: 86323

Customer Care executive

- Maintain daily activity call login & closing of calls.

- Assist team in day-to-day coordination and management of business operational activities.

- Identify problems in operations process and resolve them in quickly and timely manner.

- Follow standard operating procedures for efficient business operations.

- Maintain clear and accurate operations documents/procedures for reference purposes.

- Monitor, control and manage business operations to meet customer expectations and company goals.

- Liaise between customer and management to ensure smooth operations delivery.

- Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.

- Ensure compliance with company standards and procedures.

- Build and maintain strong customer relationship through communication.

- Evaluate current operational performance and provide strategic plan for improvements.

- Provide direction and guidance to internal teams to achieve performance targets.

- Resolving escalation calls.

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