HR at Energos Technologies Pvt Ltd
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Energos - Executive - Customer Care (0-2 yrs)
Customer Care executive
- Maintain daily activity call login & closing of calls.
- Assist team in day-to-day coordination and management of business operational activities.
- Identify problems in operations process and resolve them in quickly and timely manner.
- Follow standard operating procedures for efficient business operations.
- Maintain clear and accurate operations documents/procedures for reference purposes.
- Monitor, control and manage business operations to meet customer expectations and company goals.
- Liaise between customer and management to ensure smooth operations delivery.
- Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
- Ensure compliance with company standards and procedures.
- Build and maintain strong customer relationship through communication.
- Evaluate current operational performance and provide strategic plan for improvements.
- Provide direction and guidance to internal teams to achieve performance targets.
- Resolving escalation calls.