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05/08 Varun Jain
Director at Encasa Homes

Views:64 Applications:27 Rec. Actions:Recruiter Actions:0

Encasa Homes - Operations & Customer Happiness Role (2-10 yrs)

Mumbai Job Code: 227179

The White Cradle is looking for someone to manage the overall operations of the ecommerce brand, including its Shopify website and Marketplaces.

What you will do:

- Handle order, inventory and payment operations of our Shopify-based website. (www.thewhitecradle.com) and marketplaces (Firstcry, My Baby Babbles and Amazon) - including responsibilities such as processing daily orders, inventory management, preparing invoices and reconciling payments.

- Be the first point-of-contact for customer support. This includes responding to customer queries on Instagram and WhatsApp - ranging from website issues, providing product information, and taking offline and customized orders.

By being the main point-of-contact with customers, we want the candidate to be actively involved in identifying customer pain-points and helping develop solutions for these:

- Use customer feedback to identify new product categories and design themes.

- Work on product developments and related vendor sourcing (contacting new vendors and coordinating samples of materials and new products).

Who you are:

- You have experience with managing ecommerce operations either on Shopify/WordPress or marketplaces.

- You have very good English skills to be able to coordinate with our customers through WhatsApp and Instagram.

- Bonus: You are a parent in the last 2-4 years. This will allow you to better empathize with parents' pain-points.

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