Email Support Role - International Vertical (0-1 yrs)
- Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share with our Creative, Sales and Marketing teams
Skills required
- Effective reading and writing English communication skills - should be able to
- Communicate professionally, use proper grammar, punctuation, and spelling in complete.
- Ability to communicate clearly, concisely and effectively.
- Excellent communication, analytical, listening and organizational skills.
- Must be able to adhere to schedule changes based on department and/or business
- Must be an energetic self-starter with the ability to work both independently and within a team.
- Excellent time management skills, attention to detail and the ability to multi task
- Ability to continually display positive attitude.
- Good interpersonal skills and strong client focus
- Ability to handle process escalations, identify issues and risks and propose resolution
Language Skills
English - speaking, reading and writing
Ready to work in rotational shifts
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
