- Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of Company.

- Call customer as per the process as and when required.

- Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs.

- Acknowledging and resolving customer complaints on priority.

- Following first time right approach in providing accurate resolution and reducing re-open cases.

- Maintaining the first response time within defined SLAs for Email and Social Media tickets.

- Ensuring customer satisfaction on responses and limiting dissatisfaction.

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Communicating and coordinating with colleagues, as necessary.

- Knowing Company products inside and out so that you can answer questions.

- To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs.

- To manage all daily tasks and duties related to the process with strict compliance to guidelines.

- Be flexible as per the business requirement subject to over time during offs, festivals and 24/7 shift

Skills/Qualifications required

- Graduation / bachelor's degree is required

- Excellent written and verbal skills.

- Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent.

- Working knowledge of CRM tools would be an added advantage.

- Must possess ability to navigate multiple systems at once and multi-task.

- A minimum one-year experience in Customer Support.

- Profile required with proficiency in written as well as verbal communication.

- Must be Customer centric.

- Extreme dedication, sincerity, and willingness to go the extra mile.

- Good knowledge of basic computer skills.

- Desire to work in a fast-paced, challenging environment.

- Experience with e-commerce, retail, advertising, or media would be an advantage.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.