Description :

- Utilizes a chat platform to respond to service inquiries from customers and resolve complex or expansive issues across multiple systems and platforms

- Follow-up on all customer requests via chat and email

- Identify, research, and resolve customer issues

- Maintains detailed knowledge of a subset of product and service offerings to customers

- Analyzes risk areas and identifies solutions to meet customer's needs

- Ensuring Information security for sensitive data

- Helps to teach our customer how to self-service through our internet website

- Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses

- Accurate reporting of MIS/Timekeeping

- Undertake other assignments as given by the Team Lead / Manager

- Apply professional attitude and image for all internal and external customers

Qualifications :

- Graduate

- Strong problem solving skills and detail-oriented

Preferences:

- Must possess excellent PC and keyboarding skills (40 WPM - typing speed; 90% accuracy)

- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation

- Must possess good analytical skills

- Courteous with strong customer service orientation

- Dependable with proficient attention to detail

- Persuasiveness and a willingness to resolve customer queries

- Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established

- Must possess procedure driven judgment in order to find the best solution to an issue

- Must be goal oriented

Preferred Personal Attributes:

- Highly motivated & self-driven

- Result orientated

- Customer orientated

- Analytical thinking

Shift of Operations:

- US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.