- Great Opportunity

Our client is the fastest growing next-generation providerof IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by - Powering Man Machine Collaboration.-

We are nowon a journey of metamorphosing the experiences of our customer's customers by leveraging our industry-leading delivery and execution model, built around the strategy- - AUTOMATEEVERYTHINGTM, CLOUDIFY EVERYTHINGTM, TRANSFORM CUSTOMER EXPERIENCESTM.-

We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Hi-Tech & Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run Cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.

The Job

Your Responsibilities will include:

- Establish a strong demeanor when dealing with customers

- Respond quickly to customer queries

- Communicate with consumers via email

- Recognize and handle customer complaints

- Maintain a log of all customer interactions, transactions, comments, and complaints.

Ideal Candidate :
 
Skills Required :

- Freshers with strong customer focus.

- Basic knowledge of computers- MS Office

- Self-motivated and a good team player

- Should be flexible for Rotational day shifts.

- Flexible to work in any shifts round the clock /6 days.

- Any customer service experience/ BPO experience.

- 0 to 2 Years of experience in Outbound and Inbound calls with excellent communication.

- Freshers with excellent communication can also be considered.

- Candidate should be strong in communication (should have good Grammar, sentence construction and pronunciation)

- Preferably Immediate joiners.

- Transport: Drop will be provided for late evening logouts

Scope : Email handling in English language only, Typing speed 35 WPM with 90% accuracy.

Soft Skill : Good written communication skills in English

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