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20/07 Charmi Raval
HR Manager at Elixia Tech Solutions Ltd

Views:116 Applications:36 Rec. Actions:Recruiter Actions:31

Elixia Tech Solutions - Assistant Manager - Customer Relations & Support (1-3 yrs)

Mumbai Job Code: 167907

Responsibilities : 

- Communicating with customers and handling all their queries, pertaining to operational activity and following up with transporters and drivers and ensuring customer satisfaction.

- Ensure all vendor queries pertaining to vehicle hiring, vehicle placement, vehicle tracking and updating to make sure that vehicle should reach its destination and get the e-pod at the same time with the help of consignee or driver.

- Acting as a dedicated relationship manager for assigned accounts.

- Collate regular reports to update management on progress and performance

- Constantly innovate and have a proactive approach. Ensure to put in your best effort to improve level of performance and efficiency

- Ensure compliance with all company policies and procedures when performing job duties

- Liaise with other departments to plan and implement action plans, coordinate timelines for task closure to ensure improved and efficient operations for complete customer satisfaction

- Have and develop working knowledge of transport, logistics and supply chain industries

- Strong interpersonal skills and process adherence across the team

- Ensuring minimal turnaround and response time to all customer queries

Expected Skills and Competencies:

- Excellent verbal and written communication skills in English, Hindi and preferably Marathi

- Basic knowledge with MS Word and Excel., Enthusiasm to learn ERP and software solutions.

- Previous experience in customer support/service roles will be an added advantage.

- Leadership quality, self-confidence, presence of mind and adaptability to various situations

- Openness and curiosity to constantly keep learning and improving

- Good people skills and process orientation

- Performing, goal oriented, highly driven and focused individual

- Any background/knowledge in technology/operations in the transport industry will be a valuable add on.

Qualifications : 

- B.E./B.Tech or Bachelors Degree in any relevant field will be preferred.

- Basic + Performance based variable component in line with experience, track record, ability and industry standards.

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