Recruiter at K Ramanathan Co
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Elite Elevators - Manager - Customer Relationship (0-5 yrs)
Roles and Responsibilities:
- Building and maintaining relationships with clients and key personnel
- Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services
- Escalating and resolving areas of concern as raised by clients
- Conducting business reviews to ensure clients are satisfied with their products and services
- Alerting the sales team regarding opportunities for further sales within key clients
- Liaising with internal departments to ensure client needs are fulfilled effectively
- Understanding key customer individual needs and addressing those
- Follow up with clients for an annual maintenance contract
- Payment collections as per schedule
- Weekly/monthly/quarterly report generation based on the KPIs
Requirements:
- 0 to 5 years of experience
- Excellent communication skills in English
- Internship experience in a relevant domain is an added advantage
- Good relationship management and networking skills
- Pleasing personality with the ability to understand client needs and execute the same
- Who enjoys working in a highly charged environment
- Well-versed in MS Office- Excel/Word/PowerPoint
- Excellent interpersonal and communication skills
- A team player with leadership skills
- Maintain a positive attitude focused on customer satisfaction
