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20/11 R Singh
HR at Edvizo

Views:14 Applications:5 Rec. Actions:Recruiter Actions:0

Edvizo - Executive - Customer Support (2-4 yrs)

Patna Job Code: 186143

Responsibilities:

- Developing a solid and trusting relationship between major key clients and the company

- Resolving key client issues and complaints

- Developing a complete understanding of key account needs

- Anticipating key account changes and improvements

- Managing communications between key clients and internal teams

- Managing account team assigned to each client

- Strategic planning to improve results

- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

- Meeting all client needs and deliverables according to proposed timelines

- Analyzing client data to provide customer relationship management.

Requirements:

- Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred

- Two to four years previous work experience in sales management, key account management, or relevant fields

- Excellent verbal and written communication skills; must be a listener, a presenter, and a people person.

- Basic computer skills, and experience with CRM software and Microsoft Office, with emphasis on superior Excel skills.

- Strong negotiation skills, with the ability to follow through on client contracts

- Ability to multitask and manage more than one client account

- Proven results of delivering client solutions and meeting sales goals

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