Edvizo - Executive - Customer Support (2-4 yrs)
Responsibilities:
- Developing a solid and trusting relationship between major key clients and the company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Managing account team assigned to each client
- Strategic planning to improve results
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management.
Requirements:
- Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred
- Two to four years previous work experience in sales management, key account management, or relevant fields
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people person.
- Basic computer skills, and experience with CRM software and Microsoft Office, with emphasis on superior Excel skills.
- Strong negotiation skills, with the ability to follow through on client contracts
- Ability to multitask and manage more than one client account
- Proven results of delivering client solutions and meeting sales goals
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
