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11/09 Veena
Manager at EduStoke

Views:164 Applications:71 Rec. Actions:Recruiter Actions:62

EduStoke - Manager - Customer Success (3-10 yrs)

Bangalore/Gurgaon/Gurugram Job Code: 176222

Job Description :

Responsibility :

1. Speaking with the existing clients/customers to address their concerns

2. Ensure all associations with the customers are done in a timely and organised manner

3. Extract all necessary data and input from the client as per the service requirement of the company

4. Cross Sell & Upsell newer products

Requirements :

1. Previous experience in data & customer handling.

2. Proficiency in computers, CRM & customer connect tools

3. Excellent communication skills, both verbal and written.

4. Must possess the ability to multitask.

5. Excellent phone conversation skills.

6. Exceptional customer service skills.

7. Minimum 3 years of experience in handling Customer Support for a B2B organization

- The profile involves working from the office.

- The job locations are Bangalore and Gurgaon

- The candidate should have a functional laptop along with the mobile phone to be used for official work. The SIM card shall be issued by the company.

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