EduPristine - Customer Support & Upselling Role (1-4 yrs)
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries through Chat, Calling, mail Conversation and upselling or to notify them of claim investigation results or any planned adjustments
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Coordination with different department to resolve customer issues
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
