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12/10 Anand Kumar Pandey
Head HR at Edunetwork Pvt Ltd

Views:47 Applications:15 Rec. Actions:Recruiter Actions:0

Edunetwork - Executive - Customer Experience (0-2 yrs)

Bangalore Job Code: 180718

Roles & responsibility :

1. Ensuring process efficiency by achieving set targets of call quality

2. Handling Inbound call

3. Maintain average handling time (AHT) as per company standard

4. Achieving First call resolution (FCR) Target

5. Handle complaints, troubleshoot problems, and provide information.

6. Displaying complete onus to the customer's query/problems

7. Ensure customer service excellence

Candidate Profile Recommended :

1 Excellent written and oral communication

2 >1 Year experience will be preferred over fresher.

3 Passions towards customer delight

4 Enthusiastic and self-motivated

5 Ability to work in a dynamic environment

6 Good comprehension skills

7 Team player with a positive attitude

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