Lead HR at Edulab Educational Exchange Pvt.Ltd
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Edulab Educational Exchange - Executive - Customer Service (0-2 yrs)
Responsibilities :
- Keeping a keen eye on customer service process
- Managing of large amounts of incoming phone calls
- Resolving customer concerns/complaints brought to your attention
- Handle customer complaints, provide appropriate solutions and alternatives within the time lines and follow up to ensure resolution
- Creating policies and procedures around SOP
- Planning the training and standardization of service delivery
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Skills and Qualifications :
- Reporting Skills
- Administrative Writing Skills
- Microsoft Office Skills
- Managing Processes
- Analyzing Information
- Professionalism
- Problem Solving
- Verbal Communication
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
