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20/02 Renwick Correia
Freelancer at Nysa Resource Consultant

Views:267 Applications:234 Rec. Actions:Recruiter Actions:229

eCommerce Manager - Customer Success - FMCG (2-5 yrs)

Gurgaon/Gurugram Job Code: 147976

- 2-3 years of experience in a Customer Success or an Account Management role in FMCG environment (Preferred)

- Ability to work well with a team

- Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.

- Communicates effectively-tailored messages appropriately to various stakeholders.

- Responsible for building & nurturing relations on Ecommerce & key personnel with Portal

- Develops and maintains long-term relationships on Ecommerce

- Alerting the sales team to opportunities for further sales with Ecommerce Portal.

- Generate sales among Ecommerce Portal, including up-selling and cross-selling

- Operates as the point of contact for assigned customers and addressing their concerns & complaints if.

- Manage projects with Ecommerce Portal., working to carry out goals while meeting company goals

- Coordinate with internal cross functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines

- Study competition to find new ways to retain customers

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