We are hiring for the role of eChannel Manager.

Brief:

- Salary Package: upto 3 Lakhs per annum (Additionaly, Good Incentives + PF + Medical Benefits + Annual Bonus)

- Gender: Male / Female

- Age Bar: upto 32 years

- Any Graduate / Post Graduate

The job involves:

This role is with our In House Contact Center for our E-channel business. The customer logs on to the website and raises a query for our products; the incumbent will have to call the customer on his contact and understand his query and accordingly sell the product.

- Outbound calling and converting lead into sales.

- Explaining the product features and benefits to customers.

- Ensuring all compliance and SLA during the call.

- Achieving daily, weekly and monthly target.

Roles and Responsibilities:

- Comprehend and understand Customer's requirements and pitching an appropriate product so that the customer requirements are met. Seeking information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.

- Provide/take relevant information and update the system accordingly. Where the outreach cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to sell the products over telephone correctly and confidently.

- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.

- Ability to achieve stretched targets and able to manage the organization standards

- Maintain Superior quality sales by following organization standards.

Desired Candidates:

- Typing speed of 30 to 40 wpm

- Minimum 1-3 years of relevant experience of domestic/international BPO (Preferred)

- Strong interpersonal, problem-solving skills and verbal and written communication skills

- Basic computer knowledge and technical skills

Please contact Komal Gupta in case of any query on Contact Number: 9285100241 or Landline: 0788-4091008

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