Senior Executive- Human Resources at Easyrewardz
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Easyrewardz - Executive - Customer Service (2-4 yrs)
Customer Service Executive
- Responsible for CRM process.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Experience : 2-4 years
Location : Gurgaon
Language : Fluent in English, Hindi, Bengali or Oriya
Interested candidates kindly connect on 7217792043 and apply here.