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07/08 Ritika Das
Senior Executive- Human Resources at Easyrewardz

Views:48 Applications:18 Rec. Actions:Recruiter Actions:0

Easyrewardz - Executive - Customer Service (2-4 yrs)

Gurgaon/Gurugram Job Code: 86066

Customer Service Executive

- Responsible for CRM process.

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments.

- Recommends potential products or services to management by collecting customer information and analyzing customer needs.

- Prepares product or service reports by collecting and analyzing customer information.

- Contributes to team effort by accomplishing related results as needed.

Experience : 2-4 years

Location : Gurgaon

Language : Fluent in English, Hindi, Bengali or Oriya

Interested candidates kindly connect on 7217792043 and apply here.

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