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30/07 Preksha Malavia
Senior Content Writer at DYD India

Views:15 Applications:4 Rec. Actions:Recruiter Actions:0

DYD India - Team Leader - Customer Service (5-10 yrs)

Mumbai/Thane Job Code: 226085

Job Title : Service Team Leader

Work Location : Thane

Employment : Full Time

Experience : 5-10 Years

Age : 30 - 35 Year

Job Overview :

- DYD is a new business initiative and we are on the lookout for a passionate and energetic Service Team Leader for our backend and Ecommerce platform.

- At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Roles & Responsibility :

1. Manage Service Van readiness on Daily basis

2. Daily output management from Technicians.

3. All customer appointment management.

4. Managing customers for all queries and rescheduling appointments.

5. Co-ordination with Parts Team and ensure Parts availability.

6. Managing Biker for all emergency job.

7. Co-ordination with Service Garage.

8. Daily/Weekly/Monthly MIS.

9. Problem Management.

10. SV & Technicians KPI Management.

11. Customer Satisfaction Index Score Management.

12. Customer Complaint Solving.

13. Service Garage Management.

14. DYD Brand Building.

Skills required :

1. MS - Office.

2. Well versed in basic use of computer.

3. Expert in DMS and AAP management.

4. Problem Solving.

Qualification : ITI / Diploma.

- Reporting to Service Manager.

Interested candidates can also send can their resumes

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