Customer Care Executive (Voice)

Responsibilities/Accountabilities :

- To assist users with queries related to their order status, available products & offerings, service & offer details, payment details, etc. via voice calls.

- Greet users warmly and ascertain the problem or reason for calling

- Verify users information before addressing any of their concerns

- Maintaining a positive, empathetic and professional attitude toward users at all times.

- Managing of the Returns and Refunds Process

- Acknowledging and resolving customer complaints.

- Keeping records of customer interactions, transactions, comments and complaints in ticketing system.

- Communicating and coordinating with colleagues & seniors as necessary.

- Knowing our product & process inside and out so that you can answer questions.

- To manage all daily tasks and duties related to the process with strict compliance to guidelines.

- Help in creating customer surveys, segmentation & getting feedback to improve our processes, product and user experience

Basic Qualifications :

- A minimum two-year experience in Customer Support Profile required in E-commerce with proficiency in Spoken English & Regional Language.

- Must be Customer centric.

- Extreme dedication, sincerity and willingness to go the extra mile

- Excellent knowledge of basic computer skills. (MS Excel is a must)

- Desire to work in a fast-paced, challenging environment.

- Experience with e-commerce, service industry, advertising, or media would be an advantage

- Graduates / Under Graduates in any stream

Preferred Qualifications :

- Previous experience in ecommerce, customer care, retail, BPO or KPO

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.