11/02 Komal
Senior Recruiter at DXC technology

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DXC Technology - Customer Support Role - Voice process - Walk-In (0-4 yrs)

Bangalore Job Code: 62958

Walkin for Customer Support (Voice process) - 13th Feb 2019


Venue : DXC TECHNOLOGY, Surya Park, Mayflower Rd, Electronics City Phase 1, Electronic City, Bengaluru - 560100


Time : 11 AM to 1 PM

Contact person : Komal Singh

Job Profile :

- Customer Support / Service experience will be required/similar call center EXP will do.

- Ability to effectively handle multiple tasks (taking calls, responding to e-mails).

- Excellent Communication skills and Good typing skills.

- Flare for Sales/reservation is must as a job involves Sales and conversion targets.

- Prior experience in sales, insurance, mortgage, hotel, and tourism and Airline industry process with good communication skills will be an added advantage.

- Open to work in rotational shifts, week offs and in a 24X7 environment.

Key Job Responsibilities :

- To accurately process reservation/booking transactions on the system.

- Flair for Sales/reservation is must as a job involves Sales and conversion targets.

- To provide accurate information regarding hotel promotions, rates, and room features and effectively convince callers to book and make reservations in Accor hotels.

- To be able to respond to guests- inquiries and needs.

- To enhance and strengthen the relationship between guests and the organization by providing excellent customer experience.

- To efficiently access different tools/applications in order to provide accurate information to callers.

- To perform all responsibilities in a professional manner while exercising strong verbal, interpersonal and quality service skills.

Incentives : 2 to 12K

Eligibility Criteria :

- 0-4 years of experience.

- Any Degree in any Discipline is required.

- BE, B.Tech, MBA and MCA graduates should have 2 years of work experience in customer support.

- Age should be less than 30 years.

- Freshers with excellent communication can also apply.

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