HR at Dusane Infotech India Pvt Ltd.
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Dusane - Customer Support Role - Technical Call Center Team (0-1 yrs)
Department - Technical call center team
Profile - Technical support executive
Qualification : Graduate
Skills : Fluent english communication
Shift - Rotational Shift/ Rotational week off
Work location- Thane
Salary : 18k to 20K
JD :
1. Respond to the customer queries, primarily via email and telephone.
2. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
3. Resolve any customer technical issues through diligent research,reproduction, and troubleshooting.
4. Communicating with clients for technical Support and also coordinating with Other departments for quick resolution of customer reported issues.
5. Document all technical inquiries; develop and review content for knowledge base.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
