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16/06 Minakshi
HR at Dusane Infotech India Pvt Ltd.

Views:10 Applications:3 Rec. Actions:Recruiter Actions:0

Dusane - Customer Support Role - Technical Call Center Team (0-1 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 218746

Department - Technical call center team

Profile - Technical support executive

Qualification : Graduate

Skills : Fluent english communication

Shift - Rotational Shift/ Rotational week off

Work location- Thane

Salary : 18k to 20K

JD :

1. Respond to the customer queries, primarily via email and telephone.

2. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.

3. Resolve any customer technical issues through diligent research,reproduction, and troubleshooting.

4. Communicating with clients for technical Support and also coordinating with Other departments for quick resolution of customer reported issues.

5. Document all technical inquiries; develop and review content for knowledge base.

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