DronaHQ - Executive - Customer Support (2-6 yrs)
- Understanding customer's requirement - problem and providing solution.
- Assisting and guiding customer in using our product.
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Prepare customer correspondence.
- Manage customer expectations. Offer solutions to basic customer issues.
- Bachelor's degree (IT preferable )
- Good clarity over telephonic communications, with proficient attention to detail
- Courteous with excellent customer service orientation
- Excellent command over verbal and written English
- Promptness in responding to customers with singular focus on quality and paying attention to details
- Experience 2 to 6 years.
- Good communication skills.
- IT industry knowledge.
- Excellent knowledge in Excel