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05/11 Ronak
HR at DronaHQ

Views:171 Applications:38 Rec. Actions:Recruiter Actions:28

DronaHQ - Executive - Customer Support (2-6 yrs)

Mumbai Job Code: 97165

- Understanding customer's requirement - problem and providing solution.

- Assisting and guiding customer in using our product.

- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

- Participate in activities designed to improve customer satisfaction and business performance.

- Prepare customer correspondence.

- Manage customer expectations. Offer solutions to basic customer issues.
 
Requirements :

- Bachelor's degree (IT preferable )

- Good clarity over telephonic communications, with proficient attention to detail

- Courteous with excellent customer service orientation

- Excellent command over verbal and written English

- Promptness in responding to customers with singular focus on quality and paying attention to details

- Experience 2 to 6 years.

Skills :

- Good communication skills.

- IT industry knowledge.

- Excellent knowledge in Excel

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