Talent acquisition executive at Drink
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DrinkPrime - Executive - Customer Support (0-2 yrs)
Designation: Customer Success Executive
Experience: 0-2 years
Location: HSR Layout Bangalore
About Drink Prime:
Drink Prime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At Drink Prime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of Drink Prime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.
Job Description:
Our Customer Success Executive plays a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.
What will you be doing.
- Provide help and advice to customers using Drink Prime's protocols or services
- Communicate courteously with customers
- Handle customer's complaints/enquiries or requests
- Keep accurate records of discussions or correspondence with customers
- Work across different teams (Sales, operations, delivery, finance, etc.) for effective and fast issue resolution
