Purpose:

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system.

KRA's : 

a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests.

d) Refer unresolved customer grievances or special requests to designated departments for further investigation

e) Maintain Customer Database and data management

f) Ensure operational assistance by supervising order packaging

g) Dealing with third-party platforms to ensure stock levels are maintained

h) Manage whatsapp queries and process orders

i) Daily, Weekly and Monthly Reporting

Education Qualifications :

Basic - Class XII School Leaving Certificate and secretarial diploma.

Preferred - a graduate degree in any discipline or diploma in business studies

Experience :

- Minimum of 1-2 years work experience in a customer service role

- Highly competent in Microsoft Office i.e., Word, Excel

- Typing speed and accuracy ie. typing minimum 60-70 wpm

- Previous customer care experience

- Able to use emails and whatsapp and communicate

- Ability to communicate in Hindi and English

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