24/04
Prasanna Dalvi
Officer HR at Avenue Supermarts Limited
Officer HR at Avenue Supermarts Limited
Views:20 Applications:7 Rec. Actions:Recruiter Actions:4
DMART - Assistant - Customer Care (2-6 yrs)
Assistant
DMART : Job opportunity for Customer Care Assistant at Head Office-Thane
Responsibilities :
- Receiving customer complaints through phone, mails & website.
- Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
- If complaints are critical or require any further clarification need to speak with the customers & store managers.
- Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
- Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team
- Active follow up with internal cross functional teams to resolve customer complaints
- Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise
Requirement :
- 2-6 years' experience in customer handling role
- Education Background - Graduation
- Excellent Written and Oral Communication Skills (Good command over English)
- Good understanding of MS Word and MS Excel
Job Location : Wagle Estate, Near to ESIC (Kamgar) Hospital, Thane
