The Key Account Manager is responsible for acquiring and engaging the important accounts in dlight. The KAM reports to Senior Director-Partnerships/Regional Head.

In this role, the KAM will be the lead point of contact for all client related matters and will be accountable for anticipating their need, resolving the queries and acting as a bridge between them and internal stakeholders. The individual will review and monitor the project periodically and will make recommendations to improve or to fill the gaps basis client feedback. KAM will also focus on forging new ties by identifying potential business leads.

Key Responsibilities

1. Responsible for overall business revenue from key clients in Rural-based Agro organizations

2. Developing a trusting relationship between major key clients and company and resolving their issues and complaints

3. Developing a complete understanding of key account need and recommend changes and improvements

4. Managing communications between clients and internal stakeholders

5. Strategic planning to facilitate the client better and improve business

6. Negotiating contracts with client and establishing performance criteria

7. Establishing and overseeing budgets within the organisation and with the client

8. Collaborating with internal teams to maximize profit by up-selling or cross-selling

9. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with all stakeholders, and possible use in future case studies or company training

10. Meeting all client needs and deliverables according to proposed timelines

11. Analysing client data to provide insights to the client and the organisation

12. Expanding relationships and bringing in new business individually and also collaborating with Business Development team

Successful Candidate Profile

1. Should have 5 to 8 years of experience in the Distribution industry with a thorough understanding of product distribution

3. Able to multitask, prioritize, and manage time efficiently

4. Have a strong network of contacts to develop new business opportunities and to establish business relationships with companies selling similar or complementary product channels

5. Goal-oriented, organized team player and able to mentor and lead

6. Self-motivated and self-directed

7. Excellent interpersonal relationship skills

8. Able to analyse data and sales statistics and translate it into strategy

9. Excellent interpersonal skills and negotiating skills

10. Proven results of delivering client solutions and meeting sales goals

11. Masters in Business Management from a premier institute, preferably IRMA

12. Proficiency with CRM software and the Microsoft Office Suite

13. Good presentation skills

14. Preferably established relations in Corporate CSRs and/or NGOs

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