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18/02 HR
HR at Disprz

Views:648 Applications:219 Rec. Actions:Recruiter Actions:52

Disprz - Manager - Customer Success (5-12 yrs)

Chennai/Mumbai Job Code: 147741

Key responsibilities :

- Manager all key accounts based out of Mumbai.

- Ensure timely payment collection from the clients

- Provide exemplary post-purchase client service and support, and maintain strong customer relationships throughout

- Cross sell, upsell other Disprz services like content etc. and ensure annual renewal

Job description :

- Providing initial, ongoing and refresher training (face-to-face) to customer stakeholders

- Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product

- Gathering customer data where required to support implementations

- Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner

- Reporting issues faced by the users to the Product / Engineering team

- Managing customer expectations around delivery times for product fixes and enhancements

- Conducting periodic dipstick with users to proactively monitor product satisfaction

- Monitoring product usage encouraging customers to increase usage where there is scope for improvement

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