Disprz - Manager - Customer Success (5-12 yrs)
Key responsibilities :
- Manager all key accounts based out of Mumbai.
- Ensure timely payment collection from the clients
- Provide exemplary post-purchase client service and support, and maintain strong customer relationships throughout
- Cross sell, upsell other Disprz services like content etc. and ensure annual renewal
Job description :
- Providing initial, ongoing and refresher training (face-to-face) to customer stakeholders
- Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product
- Gathering customer data where required to support implementations
- Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner
- Reporting issues faced by the users to the Product / Engineering team
- Managing customer expectations around delivery times for product fixes and enhancements
- Conducting periodic dipstick with users to proactively monitor product satisfaction
- Monitoring product usage encouraging customers to increase usage where there is scope for improvement
