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20/11 Samiksha Pawar
HR at Disprz

Views:75 Applications:27 Rec. Actions:Recruiter Actions:5

Disprz - Associate - Customer Success (5-9 yrs)

Chennai Job Code: 136674

Responsibilities (not exhaustive)

- Provide initial, ongoing and refresher training (face-to-face) to customer stakeholders

- Handhold the users (particularly the administrator) and assist them in effective usage of the platform and act as their go-to-person for doubts on the product

- Gathering customer data where required to support implementations

- Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner

- Manage customer expectations around delivery times for product fixes and enhancements

- Monitor our product usage on a periodic basis and report usage patterns to the management

- Report issues faced by the users to the engineering team

- Take support calls from customers on our Help Desk line

- Assist Customer Success Managers and Product Managers in charge of specific corporate clients for data entry, content preparation, reporting or other activities

- Provide chat-based technical support during live sessions

- Monitor live sessions for any technical / functional issues

- Provide support to our QA team for product testing purposes during each product release

- Respond to customer support tickets

Location : Chennai / Mumbai

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