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15/10 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:303 Applications:143 Rec. Actions:Recruiter Actions:38

Director - Customer Success - FinTech Firm (8-16 yrs)

Bangalore Job Code: 132896

Opportunity within a leading FinTech firm

Lead the direction of the Customer Support Team and drive service excellence

Attractive salary & benefits

- Incubated by a leading FinTech brand, our client is a strongly backed payment disbursal & collection platform that helps businesses with their seamless and user friendly payment products. With a client network of over 50,000+ businesses, they are now partnered with some leading brands within food delivery & consumer electronics space.

The Job

You will be responsible for:

- Providing leadership and direction to the Customer Support team

- Ensuring the team discharges its mandate and meets expected goals, measures and targets required to achieve customer satisfaction.

- Planning, developing and implementing customer service policies, strategies, and processes that will provide client-focused services and administrative functions.

- Continuously improving existing policies, strategies, and processes.

The Profile

- You have at least 8 years experience in Customer Success, with prior experience in managing a team of over 30 members.

- You have proven experience in FinTech Industry & Customer support.

- You have excellent written and verbal communication skills and relationship building skills.

- You have strong leadership qualities and are able to build a high-performing team

- You have driving motivation to solve customer problems and continuously improve their experience.

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