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28/04 Anup
HR Manager at Digital Horizons Technology & Media Services Pvt Ltd

Views:153 Applications:62 Rec. Actions:Recruiter Actions:20

Digital Horizons - Executive - Client Engagement (1-5 yrs)

Metros Job Code: 118365

Digital Horizons - Client Engagement Executive

We are looking for the Client Engagement Executive who can build and improve the client relationship and provide the required customer/client service.

Job Role : Client Engagement Executive

Experience Required : 1 Years to 3 Years

Job Location : Mumbai, Pune, Delhi / NCR

Roles and Responsibilities:

- Should be able to grasp the business model & business processes of the customer (Client Company) and then enable implementation and transformation using our software platforms

- Ensures all customers are successfully using the product or service they've purchased from the company.

- Responsible to conduct Client Webinars and Technical Demos'.

- Responsible for onboarding the clients.

- Develops customer relationships that promote customer retention.

- Provide technical support and ad-hoc training to customers who use the company's products.

- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

- Working from home till the Covid-19 situation normalizes.

- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

Required Skills and Experience:

- Any Bachelor's Degree is preferred.

- Excellent verbal and written communication skills.

- Prior experience in client engagement / customer success role is preferred.

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