Head of Learning at Digital Academy 360
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Digital Academy 360 - Executive - Customer Service (1-2 yrs)
Job Description - Customer service executive
In this role, you should be an excellent communicator who's able to grasp customer needs and identify ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we- d like to meet you.
Your goal will be to help us safeguard our reputation and at the same time retain our customers.
Responsibilities :
- Connect and build relationships with multiple customers.
- Schedule regular meetings with clients to understand their requirements and provide assistance.
- Act as a point of contact for client concerns, and escalate issues appropriately and timely to the reporting Manager.
- Understand Industry competition to find new ways to connect, build and retain client relations.
- Collaborate with internal teams (e.g. sales, training, marketing, senior management, etc.) to address client requirements.
Requirements and skills:
- Should have at least 1 to 2 years of experience in customer service or tele-calling
- Proficient in MS Office, LinkedIn, and other Social platforms for professional networking
- A customer-oriented and friendly attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude, and ability to work well with a team
- Diploma, Graduate in any discipline
- Immediate Joiners preferred.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
