- Adheres to all the defined processes including client engagement guidelines.

- Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.

- Ensures all customer details are updated regularly in the CRM tool.

- Conducts ongoing usage analysis to gauge service effectiveness.

- Leverages market data to develop/enhance the current business relationship.

- Conducts periodic audits and collect positive feedback for marketing purposes.

- Reviews all major deliverables to ensure quality standards and customer expectations are met.

- Ensures that customer's goals and expectations are being met.

- Responsible for the optimal use of purchased services leading to increased revenue from customer base.

- Proactively finds ways to build the client's business and grow accounts.

- Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLatern's services

- Other duties as assigned by the top management

- Domain Understanding of HealthCare, Travel and Hospitality preferred.

Requirements :

- Masters in Business Admin degree or equivalent required.

- Total work experience between 2-5 years

- Must possess excellent presentation and analytical skills.

- Proficient with Microsoft office and web related terms.

- Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure.

- Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis.

- Excellent analytical, problem-solving and troubleshooting skills.

- Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment.

- Looking for local candidates who have maintained client relationship primarily in India and US.