Head - HR at Digi Upaay Solutions Pvt. Ltd
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Digi Upaay Solutions - Executive - Customer Service (1-2 yrs)
- Excellent Communication skills.
- Minimum 6 Month Experience in BPO.
- Travel experience will be an added advantage.
- A bachelor's degree in administration or related field.
- A minimum of 3 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.