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11/01 Sridhar Chakkravarthy
Head - HR at Digi Upaay Solutions Pvt. Ltd

Views:14 Applications:4 Rec. Actions:Recruiter Actions:0

Digi Upaay Solutions - Executive - Customer Service (1-2 yrs)

Gurgaon/Gurugram Job Code: 193343

- Excellent Communication skills.

- Minimum 6 Month Experience in BPO.

- Travel experience will be an added advantage.

- A bachelor's degree in administration or related field.

- A minimum of 3 years' experience.

- Excellent interpersonal and written and oral communication skills.

- Ability to lead a team.

- Knowledge of CRM systems.

- Computer skills.

- Knowledge of mediation and conflict resolution techniques is preferable.

Responsibilities :

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

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