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24/05 Protiva Biswas
Associate Team Lead at Dew Solutions Pvt. Ltd.

Views:528 Applications:71 Rec. Actions:Recruiter Actions:56

Dew Solutions - Executive - Customer Support (0-1 yrs)

Gurgaon/Gurugram Job Code: 274231

Job Description:

- This role is centered on responding to customer enquiries with efficiency and timeliness, by providing an outstanding experience to our customers.

General Tasks :

- Handling Incoming calls/ Outbound calls

- Replying to customer emails/Chats

- Coordination with logistic partners related to order deliveries

- Follow up on customer complaints and other e-commerce related tasks

Requirements :

- Strong communication skills

- Comfortable with shifts

- Quick learner

- Ability for multitasking

- Self-motivated

- Patience and calmness when dealing with angry customers

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