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29/11 Nidhi Vivek Barot
Talent Acquisition Manager at Dess Digital Meetings

Views:121 Applications:33 Rec. Actions:Recruiter Actions:23

Dess Digital - Client/Customer Success Manager (4-10 yrs)

Metros/Mumbai/Delhi NCR/Bangalore/Chennai Job Code: 354102

Job Responsibilities :

- Drive all post-sales customer engagements to success

- Drive continuous improvement of customer experience

- Act as the first point of contact for support

- Build and expand a robust support team

- Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes

- Collaborate with internal partners in Sales, Marketing, Product, etc.

- Support revenue through cross-sell and up-sell activities

- Drive new business growth through referral activity and client advocacy

- Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to customer support

- Engage in maximum review of support operations via analytics, documentation, reports and metrics

- Effectively communicate review outcomes to strengthen the team and operations

- Attract and retain high potential individual contributors into team

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