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16/11 Garima
HR Executive at Mensen Corporate Solutions

Views:16 Applications:26 Rec. Actions:Recruiter Actions:1

Deputy Manager - Sales - Renewals (3-7 yrs)

Delhi Job Code: 300425

Job Role:

- Manages a customer's existing renewable business. Primary focus is on renewals and retention through calling, with a secondary focus on growth.

Responsibilities :

- Work closely with teams to ensure all contracts are accurate.

- Leverage the renewal activity to promote upsells .

- Partner with field sales and customer success to sell multi-year subscription renewals, Calling , upselling and demonstrating business value of our subscription.

- Directly negotiate all terms with client procurement teams.

- Prepare proposals, including renewal rate calculations, and contract preparation.

- Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client.

- Respond to questions from Customer Success Managers leadership on any aspect of the renewal.

- Preparing the renewal letters, quotations, invoices, and notifications

- Contacting clients directly to negotiate terms and conditions and render renewal contracts

- Positioning services and escalating pain points to the Sales and Customer Success team

- Forecasting trends and suggestions on how those trends can enhance retention rates

- Bridging between Sales, Finance and Customer Success

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