09/09 Sameer
Consultant at Kelsa

Views:18 Applications:9 Rec. Actions:Recruiter Actions:7

Department Manager - Customer Service - Cosmetics Busniness (4-6 yrs)

Chennai Job Code: 90072

Cosmetic - Department Manager


Responsible To : ASM / SM


Matrix Reporting To : RM


MAIN PURPOSE OF THE JOB :

The main aspect of the cosmetic manager is to ensure that the clients get the service and results promised to them by the consultants / sales team.

Roles and Responsibilities :

- Exemplary service delivery befitting the brand & to AHS - standards

- Help during the consultations with technical details if required

- Create the hair expert's schedules, manage work flow and enforce department policy and procedures.

- Investigating and solving clients concerns, which may be complex or long-standing problems that have been passed on by the team member

- Keeping a close check on the stock of the department

- Maintenance of the designated areas, the hair expert's rooms & the equipments

- Keep the dissonance low and involve the ASM / SM if required

- Maintain complete records of all the clients in the department along with their images and economics

- Maintain daily / weekly & monthly reports

- Keep track of the regular clients and their visits to the studio

- Co - ordinate with HO for the customized orders

- Plan & strategise to meet the monthly targets

- 2nd sale (up selling)

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