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07/06 Pooja Maheshwari
HR And Admin Manager at DeltaX

Views:187 Applications:32 Rec. Actions:Recruiter Actions:30

DeltaX - Associate - Customer Support (0-1 yrs)

Bangalore Job Code: 329354

DeltaX is seeking an enthusiastic individual to join its Customer Support/Success team. In this role, you will work across multiple processes based on live projects, including customer support via email, chats, calls, pre-sales support, telecalling, and other miscellaneous reporting tasks.

You will be responsible for developing subject matter expertise on the process and ensuring the timely delivery of tasks to the highest standards.

Your day-to-day responsibilities will include :

- Serve as the point of contact for assigned accounts, building trust and rapport, identifying areas of opportunity, highlighting best practices, and documenting them.

- Reviewing requirements, identifying support mechanisms, and taking a consultative approach to help partners overcome challenges and achieve goals

- Managing day-to-day requests and leading calls with partners to understand requirements

- Driving product adoption and focusing on month-on-month activation

- Providing extensive customer support through emails, chats, and calls

- Handling inbound and outbound calls

- Reporting and Analysis

- Presentation Creation

- Timely delivery of tasks with highest standards

What you'll need to succeed in the role :

- Excellent attention to detail

- Good communication skills (English)

- Demonstrates integrity, maturity and a constructive approach to challenges

- A strong drive to learn, committed, disciplined and loves challenges. Someone who is curious, enjoys learning about new technologies can be a great fit to the role

About DeltaX :

DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally plan, design, buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channels. Founded in 2012, the platform serves as the pioneer in the Advertising Technology Industry. The cutting edge technology

has empowered digital marketing teams across the globe with deep insights, automated ROI based spends optimization, activating award winning technology- driven campaigns.

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