We have a full-time opportunity for the Customer Success Manager/ Sr. Customer Success Manager position with our company. PFB... JD for the same. Please let me know if you are not just looking for a job change but also a challenging job role with a highly enthusiastic and core technical team to work with!

Customer Success Manager

About us : 

Delivery Solutions enable retailers- access, orchestrate and optimize last-mile deliveries for forward-deployed inventory. Delivery Solutions unlocks last-mile deliveries for retailers using their own e-commerce assets. Make any time and Anywhere Local Delivery direct from Retailer to Customer possible.

To know more about us visit -https://www.deliverysolutions.co/solutions

Detail JD : 

Location: Lower Parel Remotely Working for out of Mumbai Aspirants

Number of Position : 1

Reporting to: CSM/ Sr. CSM

Job Responsibility : 

- Operating as the lead point of contact for any and all matters specific to your accounts

- Building and maintaining strong, long-lasting customer relationships

- Overseeing customer account management

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationships

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

- Prepare reports on account status

- Collaborate with the sales team to identify and grow opportunities within the territory

- Assist with challenging client requests or issue escalations as needed

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