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10/10 Jasmeet
HR at Definehomz Lifestyle Private Limited

Views:138 Applications:74 Rec. Actions:Recruiter Actions:9

Definehomz Lifestyle - Executive/Assistant Manager - Customer Onboarding (3-6 yrs)

Delhi NCR/Gurgaon/Gurugram/Maharashtra/Mumbai/Noida/Pune Job Code: 132316

We are looking for a customer on-boarding / Customer care and sales Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively converting potential customers into sales, solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision.

Skills Requirement:

- Previous experience in Inbound and Outbound calling, Chat & email support

- Previous experience in a customer support role

- Strong phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

Responsibilities:

- Skills to convert leads/inquiries into sales

- Liaising with customers and internal teams for coordinating timely client demo/quotations of services/products

- Liaising with the customer for upselling and cross-selling

- Seize opportunities to upsell products when they arise

- Manage large amounts of inbound / outbound calls in a timely manner

- Handle inbound customer queries, complaints and explain about the product and offer information

- Identify customers- needs, clarify information, research every issue, and provide solutions

- Enter new customer information into the system and update existing customer information

- Follow communication scripts when handling different topics

- Build sustainable relationships and engage customers by taking the extra mile

- Identify and escalate priority issues

- Keep records of all conversations in our call center database in a comprehensible way

- Frequently attend educational seminars to improve knowledge and performance level

- Meet personal/team qualitative and quantitative targets

- Follow communication procedures, guidelines, and document all call information according to standard operating procedures

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