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27/06 Shweta Dhar
Senior Associate - HR at Decimal Technologies

Views:179 Applications:49 Rec. Actions:Recruiter Actions:0

Decimal Technologies - Manager - Customer Success (4-8 yrs)

Gurgaon/Gurugram/Mumbai Job Code: 279967

Job Responsibilities :

- Develops and maintains long-term relationships with accounts.

- Generate revenue among client accounts, including upselling and cross-selling.

- Operates as the single point of contact for assigned customers.

- Makes sure clients receive requested products and services in a timely fashion.

- Communicates client needs to Decimal.

- Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.

- Forecasts and tracks client account metrics

- Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals.

- Identifies opportunities to grow business with existing clients

- Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service

- Service multiple clients concurrently, always meeting deadlines.

- Coordinates for Prepare Requirement Document

- Achieve high Customer Satisfaction (CSAT)

Skills :

- Great interpersonal skills


- Should be able to strike a quick rapport with clients.

- Business knowledge of Banking - Assets and liabilities

- Ability to understand client's requirements.

- Good connections in industry would be a plus.

- High level of comprehension capability.

- High organizing capabilities.

- Unrelenting follow up capabilities. Should be seen at client premises as one of them.

- Go getter, should be able to manage situations.

- Ability to define priorities well.

- Capability to multitask in different domains.

- Flexibility as per demand of the work

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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