HR Manager at Deal Safe Pvt Limited
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Deal Safe - Customer Care Executive (1-3 yrs)
Duties and responsibilities / Key Result Areas
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing DEALSAFE products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- Education: Graduate (Any discipline)
- Specialized knowledge: NA
- Skills: Keeping calm in all situations and able comprehend issues and communicate them internally for effective redressal
- Abilities: Able to use MS Products effectively and fair understanding of CRM
- Other characteristics such as personal characteristics: Good written & verbal communication skills
- Professional Certification : NA
- Experience : 1~2 Years
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