Senior Customer Success Manager

ABOUT US :

- Datacultr is a global Digital Operating System for Credit Recovery, it drives Collection

- Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPL- s). Datacultr is a Digital- Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations since 2019. Our platform, makes the underserved and unbanked segment viable, for providers of Buy Now Pay Later, Micro-Loans, Nano-Loans and other Unsecured Loans.

- We are helping millions of new to credit consumers across emerging markets access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

- Our head-quarter is in Dubai and we have offices in Gurugram, India and Singapore; with our Development Center based out of Gurugram, India.

ORGANIZATION- S GROWTH PLAN

- Datacultr's vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment face due to restricted access to financing.

- We are on a mission to enable 30 million unbanked & under-served people, access financial services by 2025.

Position - Senior Customer Success Manager

Role - Individual Contributor/team Handling

/division/vertical - Customer Success

Work Location - Gurgaon

Qualification - B.Tech/b.C.A/bba/mba

Salary Package - Depends upon The Skillset and Interview

Notice Period - Can Join at The Earliest

about Role :

The Mission of Our Customer Success Team Is to Maximise Sustainable Value for Our Customers and Datacultr Through Long-Term Customer Success Strategies. You Will Be Working with A Targeted List of Our Strategic Customers and Be Accountable for Ensuring These Customers Successfully Adopt and Realise Value from All Datacultr Products. You Will Be Accountable for Customer Retention, Satisfaction and Expansion of Your Customer Portfolio.

Key Responsibilities :

- Leverage Industry Expertise to Establish Key Executive Level Relationships. Develop Understanding of Their Strategic and Transformation Plans and Become a Trusted Advisor Providing New and Innovative Insights Which Support Their Critical Business Outcomes.

- Collaborate with Customer Leadership to Define Core Business Drivers, Success Outcomes, and Key Kp Is that Will Be Used to Measure the Business Impact of Their Investments in Datacultr Products and Services, and Create Demand for Increased/continued Investments.

- Continually Measure and Monitor Operational Metrics of Customer Health.Proactively Identify Issues and Coordinate with Datacultr Teams to Remediate Issues as They Are Identified.

Job Description | Datacultr

- Identify Areas for Improvement, Both in Our Product and Processes. Providetimely Feedback and Feature, Requests to Appropriate Teams.

Key Requirement:

- You Have Managed Customers in The Cloud for At Least 10+ Years with Equivalent Software Industry Experience.

- You Have Held Role/s in Customer Success, Consulting or Sales with Medium and Large Accounts in The Banking Industry.

- You Have Strong Organizational Skill with Proven Ability to Define and Leverage Business Metrics to Manage the Customer Journey.

- You Have Proven Track Record of Delivering Results Above Expectations.

Perks and Benefits :

- Performance Variable Pay

- Flexible Working Hour

- Medical Benefits

- Professional Development-Continuing Education, up Skilling

- Exciting Work Culture

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