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23/11 Surbhi Mittal
HR at DailyObjects

Views:125 Applications:32 Rec. Actions:Recruiter Actions:15

DailyObjects - Executive - Online Reputation Manager (1-3 yrs)

Gurgaon/Gurugram Job Code: 244816

ORM (Online Reputation Manager) - Executive 

Responsibilities :

- Responsible for all social listening and facilitating all related processes & responses on social media, forums, blogs, ratings and reviews, etc.

- Establish policies and procedures, systems and standards that will avoid any negative impact on the Brand.

- Monitor and manage all ORM related processes

- Provide actionable input to various stakeholders including corporate communication, marketing and executive leadership on regular and periodic basis to the management team in maintaining and improving the company's reputation.

- Responsible for drafting, responding,

- Responsible for all analytics around social listening and ORM processes

- Managing all agency relationships with respect to social listening and ORM processes.

- Sorting order related issues flagged on social media platforms and closing with customers over the phone call & emails

Skillset needed :

- Experience in setting up Social listening process

- Ability to manage time and tools

- Good English writing skills

- Have an understanding of social media, forums, blogs, ratings and reviews, etc

Experience :1-3 years

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