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10/05 Priyanka Chavan
Senior HR Executive at Cyberindigo Net Pvt Ltd

Views:20 Applications:14 Rec. Actions:Recruiter Actions:13

CyberIndigo - Executive - Customer Success (0-1 yrs)

Mumbai Job Code: 212457

Urgently looking for the - Customer Success Executive- fresher's and experienced with 0-1 years of experience.

Candidate would be the part of Customer success team; one would be responsible for focused on customer loyalty and building close long-term client relationships. One would work with the support role to address all customer requirements.

Expectations from successful candidates are :

- Eagerness to learn about the company's products and their capabilities.

- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

- Ability to understand and explain complex concepts in simple terms.

- Excellent interpersonal and relationship-building skills.

- Sound Knowledge of MS tools.

- Good Communication skills.

Responsibilities :

- Giving Demos to the Clients.

- Provide technical support and ad-hoc training to clients who use the company product, replying to inbound queries.

- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

Qualification: Any Graduate

Job Location: Vidyavihar, Mumbai

Interested candidates post the resumes or call on 9321209288

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